A dispute on a payment refers to a situation where there is a disagreement or issue regarding a payment transaction. We recommended you to reach us to discuss the issue and try to resolve it amicably. If this is not resolved, we encourage you to collect documentation related to your transaction. You can attach:
- Detail chronological
- Proof of payment details from the bank page
- IP address
- Device used
- Operating system and version used
- Browser and browser version (if payment via browser)
- Contact information.
Dispute process will be carried out by Stripe, during this process it will check all the details attached. If successful, the system will block and deactivate the subscription.