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Why can't I upload my twibbon design or publish my campaign?
Why can't I upload my twibbon design or publish my campaign?

This article explains what "We couldn't upload your file" means and how you can fix it.

Updated over a week ago

If you see the “We couldn’t upload your file” message, it means something went wrong while our server tried to process upload your files—such as your Twibbon designs or your campaign.

This issue is usually temporary and caused by a server error during uploading.

Here’s what you can do:

  • Try again in a few moments
    The error may resolve on its own shortly. Refresh the page and try uploading your file again.

  • Use a different browser or device
    In some cases, switching to another browser (like Chrome, Firefox, or Safari) or a different device can help the upload go through.

  • Check your internet connection
    A slow or unstable connection might interrupt the upload process.

If you’ve tried the steps above and are still experiencing issues, please contact us so we can look into it.

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